THE PROBLEM
Customer’s primary challenge came from understanding users and delivering the right content at the right time. Customer manufactures and sells its products to a very niche market, and although there is a lot of traffic coming to the site for information related to genome sequencing, the company wanted to understand how to identify high-value visitors who may want to purchase a $50,000k machine and optimize for them.
The ecom team understood their online visitor metrics, but not how to target high-value users.
SOLUTION
Numeric’s job was to help customer understand their segments, target high-value users, and personalize the site for more conversions.
The next steps were:
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Develop customer segments
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Develop test plans using Adobe Target to deliver personalized content for high-value visitors
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Governance: ensure that all of is repeatable and process-driven
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Results
11
Lift in funnel “carts created” in 1 quarter
15
Lift in checkout payment funnel in 1 quarter
38%
Lift in total units ordered in 1 quarter
26
Quarter-over-quarter revenue gain